Softskill : 2nd TASK OF BUSSINESS ENGLISH (Revision)

2^nd TASK OF BUSSINESS ENGLISH

ARRAGED BY :
ANGGY RINTIKE            (20217772)
LUTFIAH FARIDA          (23217368)
REBECCA MANALU      (25217010)
 RIZQ ALMAAS A.           (25217366)
SUSI AGUSTINA            (25217807)

3EB15

SUBJECT  : BUSSINESS ENGLISH 1 #
LECTURER  : WAHYU BUDI

FACULTY OF ECONOMICS
GUNADARMA UNIVERSITY
PTA 2019/2020

1.      HOW TO INTRODUCE NEW PRODUCTS AND THE LEVEL OF DEVELOPMENT

a.      Example of product report between the old and the new Agya

Details the difference between the old agya and the new agya

New Agya Executive Chief Engineer Nobuhiko Oono asserted, New Agya is positioned more for the generation or young at heart.

The use of the 1,000cc VVT-i engine not only makes this car more fuel efficient, but also more powerful with a max power of 67 PS, an increase compared to the previous engine which has 65.3 PS power. Likewise, the presence of New Agya with a 1,200cc dual VVT-i engine with 88 PS power, will make this hatchback entry more powerful and more agile.

The use of the 3 NR engine makes New Agya has a smooth sound and minimal vibration. New Agya 1,000cc and 1,200cc come with two transmission choices, namely the responsive 5-speed manual (MT), and 4-speed automatic (AT) which provides comfort while driving.

The following details the differences between New Agya and its predecessor, Agya:

The exterior also underwent changes and gave birth to the appearance of New Agya, which was increasingly stylish and agile. Projector headlamp lamp with LED light guide and trapezoid-shaped radiator grille design give a modern impression.

The engine grille design reinforces the dynamic and modern aura of New Agya. While the design of "reverse L-shape" on the back of the lamp is able to give the impression of luxury so that the overall image displays modern and stylish. The use of 14 inch dual tone alloy wheels with machining processes, and the new TRD design makes the New Agya look more sporty and stylish.

           New Agya's interior has also undergone a significant change with the combination of black and darker silver paint which gives the impression of elegance and space with Fabric Door Trim. Other new features added to the interior of the New Agya include the New Semi Bucket which makes the bench thicker and more comfortable for both the driver and front passenger. For added convenience, the New Agya second row bench is also equipped with a head rest for all rear cabin passengers.

From the safety factor. Like other Toyota products, the New Agya design concept also puts forward the safety factor. With the addition of 4 new safety features namely Immobilizer, 3-point seat belts for all passengers, ABS braking system (specifically 1.2 TRD) and rear sensors (G & TRD Grade), New Agya is now the safest car in its class.

The Immobilizer system and also the alarm feature on New Agya make this vehicle have a high level of security because it cannot be activated using a duplicate key, making it difficult for thieves. With 3 point seatbelt which is intended for 5 passengers, it gives more security and comfort because it is able to keep the body in position during a collision.

The New Agya braking system which is equipped with ABS (type 1.2 TRD) functions to avoid the wheels locking during sudden braking so that the driver is able to maneuver safely. While the rear sensor allows New Agya users to park their vehicles.

2.      EXPLAINING THE DESCRIPTION OF A JOB AND HOW TO DELEGATE JOB TO OTHERS

a.      Telling Job & Education Background in CV

What needs to be underlined is, make sure the background about ourselves that will be told is related to the work we seek. Save the discussion that is not relevant in advance, as interesting as that, so that the agency is able to foster confidence in us to take the position chosen with the skills we have. And it helps us pay attention to the following things:

1.   Avoid inappropriate or informal language such as slang or technical jargon.

2.   Use sentences that are effective, informative and not wordy.

3.   Pay attention to the accuracy of spelling, grammar, and punctuation in the job application letter made. If it contains an error, it is very likely that the application will end up in the trash.

4.   Mention where you got information about the job opening.

The following are some examples that can be used as a reference:

I am a Communications graduate of the Hasanuddin University with several years of working experience as a Public Relation Staff gained from a non-governmental agency in my hometown, Kendari. I am writing to apply for the position of Executive Assistant posted on your official site on 23 February 2017. This position particularly interests me because it would enable me to make full use of my administrative and organizational skills. I have well-developed both written and oral communication skills that can be very useful in carrying out the duties for the position.

(Saya adalah Sarjana Komunikasi lulusan Universitas Hasanuddin dengan pengalaman kerja sebagai Staff Humas di sebuah instansi swasta di kota asal saya, Kendari. Saya menulis untuk melamar pekerjaan di posisi Asisten Eksekutif yang dipublikasikan di situs resmi perusahaan anda pada tanggal 23 Februari 2017. Posisi ini menarik bagi saya sebab akan membuat saya memanfaatkan ketrampilan administratif dan organisasi saya dengan penuh. Saya memiliki ketrampilan komunikasi secara tertulis dan lisan yang baik yang akan sangat bermanfaat untuk memenuhi tugas jabatan tersebut.)

I have read from your advertisement at JobsDB that your company is looking for employees to hold some position. And I am interested in applying as a Service Consultant. My name is Ikbal Alfaris, I am twenty years old. I am a student at University of Surabaya, majoring in Law and have already been in my seventh semester. I consider myself that I have the qualifications as required. I have good motivation for growing, eager to learn, and can work in team and individually. Besides that, I have fair communication skill in English, both oral and written.

(Saya telah membaca iklan di JobsDB bahwa perusahaan anda sedang mencari karyawan untuk mengisi suatu jabatan. Dan saya tertarik melamar sebagai Konsultan Pelayanan. Nama saya Ikbal Alfaris, saya berusia dua puluh tahun. Saya adalah mahasiswa di Universitas Surabaya, jurusan Hukum, dan sudah berada di semester ke tujuh. Saya menganggap diri saya memiliki kualifikasi yang disyaratkan. Saya memiliki motivasi yang baik untuk berkembang, semangat belajar, dan dapat bekerja dalam tim maupun secara individu. Di samping itu saya memiliki ketrampilan bahasa Inggris yang baik, lisan maupun tertulis.)

b. How to describe the job

·         Introducing Your Job

First of all, before sharing our work with others, we must first know the phrases in English that are used to ask questions about work. These phrases include:

-          What do you do?

-          What do you do for a living?

-          What sort/ kind of work do you do?

If someone asks us to use the phrase above, it means that person wants to know our work. To answer this, we can start with patterned phrases such as:

-          I’m a/an + pekerjaan.

-          I work in + bidang pekerjaan/ tempat bekerja/ departmen pekerjaan.

-          I work for + perusahaan atau institusi tempat bekerja.

-          I work as + pekerjaan.

Here are a few examples:

-          I’m an attorney.

-          I work in digital marketing.

-          I work in high school.

-          I work for an online media.

-          I work for Bank Indonesia.

-          I work as a teacher.

Note: We can directly mention the name of the company or institution where we work by using the pattern "I work for + company name." With a note that the company or institution where we work is a company or institution that is quite well-known among the general public.

·         Describing Your Company

We can describe the company we work for when we talk about our work. There are several phrases that can be used to describe the company where we work, including:

-          The company is based in + kota atau negara perusahaan berada.

-          It is located in + lokasi perusahaan.

-          The company was founded in + tahun didirikannya perusahaan.

-          It is a multinational/ local company.

-          It is a start-up company.

-          It is a private/ public company.

-          The company distributes/ sells/ produces/ provides + produk perusahaan.

We can also use the relative pronoun "that" or "which" to describe the company where it works, for example: I am a lawyer. I work in the Criminal Law department of a private law firm which is based in New York.

·         Describing Your Job Responsibilities

When sharing our work with new people, just mentioning the type of work and where we work is enough. However, both of these will not be enough if our purpose in describing work is for a job interview or for an English proficiency test. For this reason, try to add more detail when describing your work for these goals. One detail that can be added is a description of our work responsibilities or duties. The following are some phrases that can be used to describe the tasks that we have to do while working:

-          I have to . . .

-          I’m responsible for . . .

-          My role is . . .

-          My responsibilities include . . .

-          I handle . . .

-          I deal with . . .

-          I work with . . .

-          Most of my time is spent . . .

Contoh: I’m a lawyer. I handle clients who are facing criminal charge. I’m responsible for assisting them in all stages of the criminal process. Most of my time is spent doing preparation for a trial, including gathering information, reviewing documents, and doing some paperwork.

·         Saying How You Feel About Your Job

We can also add our opinions or feelings to our work to make the job descriptions we make sound more interesting and more detailed. To do this we can use several adjectives to describe how we feel about our work. The adjectives used can be either positive or negative. There are several positive adjectives that can be used to describe our feelings towards our work, including:

-       Stimulating

-       Challenging

-       Satisfying

-       Rewarding

-       Creative

-       Fun

Whereas the negative adjectives include:

-       Exhausting

-       Boring

-       Tiring

-       Stressful

-       Soul-destroying

c      Conversation of delegate job to others

A: “Hello, could you come to my room? There is something I want to discuss with you.”

B: “Okay, I will go there.”

A: “Yes, I will be waiting for you. Bye.”

B: “Coming right away.”

(At the room)

B: “Excuse me, may I come in?”

A: “Sure. Have a sit please.”

B: “Ok thank you.”

A: “I need to discuss about our company income. Could you tell me about that?”

B: “Yes, Sir. Our income from January to March had a significant progress. But we have to anticipate the improvement of our product. Our rival companies are starting to improve their product’s quality.”

A: “Yes I think the best way to improve our income is to make an interesting advertisement.”

B: “Yes, that’s one of the most effective ways to engage the customer. But we need capable person to handle that issue.”

A: “We will hire that person. But we need more people to work as an advertisement team. Could you recruit at least three more people who can handle advertisement?”

B: “Sure. I will make a selection to recruit the person. I will inform you within three days.”

A: “Okay, I trust you in this issue. Please recruit the best person.”

B: “Sure, I will do this for this company. May I leave now?”

A: “Yes, thank you for the nice discussion. See you.”

B: “Anytime. See you.”

3.      CUSTOMER SERVICE

a.      Responding complaints

Complaints from customers is one thing that is commonly accepted for every business owner. If seen from the point of view of the customers who filed complaints mostly because they were not satisfied with a product that was bought or a service that they think is less than optimal. From the side of customers who feel disadvantaged, they will certainly file a claim with the company that has made them disappointed.

 If seen from the side of the company that receives complaints from these customers, it can actually be used as a positive entry, inevitably in the future must provide more optimal service to minimize complaints from other customers. Things we must do if there are customer complaints:

·         Stay polite and friendly : The consumer is 'king', Give your customers the opportunity to make all their complaints, and don't cut off their conversation before everything is conveyed.

·         Correct what the problem is : Look deeper into what caused your customer to make that complaint. This can be caused by several factors. But sometimes there are also complaints that are deliberately made by consumers to attract other benefits. From the results of the analysis you can be used as your response and evaluation in the future.

·         Apologize based on empathy : Apologize in advance even though you don't agree with the complaint. That way, you have at least given a deep understanding to customers, that you are committed to finding solutions for them. Express your apologies and empathy with the movements of your hands and eyes. This will separate emotions and problems.

·         Immediately possible to solve the problem : So that the problem does not drag on, immediately to solve the existing problems. Because you certainly cannot continue to focus on facing just one customer. If it is not resolved quickly you will feel burdened for the future. Sometimes this is quite burdensome for you when you have to re-fund or compensate customers for 'losses'. But this will not be a problem, if you later see the effects in the future. Customers who have felt helped before if they were satisfied of course the effect they will recommend your company to their other friends. Do everything that can accommodate all the complaints. This will show your commitment to solving the problem properly. Sometimes this feels unfair, but rest assured, it's better to save your business than withstand a little 'loss' because of a customer's complaint.

·         Evaluation : Of all the customers who submit your complaints, they should be able to be made as a meaningful input. Fixing any gaps in your company that will allow your business to run better in the future.

Example conversation of customer complain:

A: “I am sorry to bother you. I have received my order number 0085, but it seems like the piece of clothes that I ordered isn’t the same with the one I got this morning.”

B: “Hello, thank you for calling. I’m really sorry for the inconvenience. Can you tell me again the order number?”

A: “It is 0085, under the name Jeeva.”

B: “Right, I got the order history here. I’m afraid there might be an understanding between the shipping and order division. They sent you the 0086 package.”

A: “This is ridiculously wrong. I need to wear that shirt tonight. Can you help me with this?”

B: “But our shipping period is two days.”

A: “Excuse me, I understood that hence I ordered this since a week ago. But this is unacceptable; it’s not my fault either. I understand that it’s not your fault. But as the representative, please be responsible.”

B: “Sure. We will arrange one-day service to send you the right package right away. I assume it will arrive in your order no more than 5 pm today.”

A: “Thank you.”

b.      Provide comparison of products and services

Degree of comparation

Degree of comparison is a type of comparative sentence that uses adjectives as a comparison to find out the quality of a person or an item. Most of the degrees of comparation in adjectives have much to do with descriptive adjectives and adjective of quantity. There are three types of Degrees of Comparison, namely: Positive, Comparative and Superlative. How to distinguish the three seen from the use of Adjective in the sentence.

1.       Positive degree

Positive degree is the simplest form of degreeof comparison because the adjectives and adverbs used do not need to be changed anymore. Grammar formula and example sentences from positive degree are:

No.	Formula	Example sentences
1	As + Adjective + As	The weather is as hot as yesterday.
2	No less + Adjective + Than	Lili is no less clever than me.
3	Not + As + Adjective + As	Nana is not (Isn’t) as pretty  as Layla

The use of positive degrees

Positive degree can be used for things like the one below :

·         State a condition as it is

Example : Toni is a strong man.

·         Comparing two objects or people of the same level, be it nature, shape or other parts.

Example : Your house is as clean as my house.

·         State two objects or people who do not have the same level of comparison

Example : xenia is not as fast as Ferrari

2.       Comparative degree

Comparative Degree is a type of second-level comparison. Comparative Degree is used to compare two things, can be people, objects or animals. This type of comparative English sentence is used to express the nature of more or less between one object with another object. Characteristics of the Comparative Degree sentence are indicated by the word THAN, which means FROM. In addition, the adjective underwent a change. For example the addition of the word "more" in front of it or the addition of the suffix -r / -er or other irregular changes.

There are 2 Adjective changes in the example sentence Degree Comparison. First is the regular form (Regular Form). Second is the irregular form (Irregular Form). Grammar formula and example sentences from comparative degree are:

No.	Formula	Example sentences
1	Adjective + er + Than	Whale is bigger than shark
2	More + Adjective + Than	Rose is more beautiful than jasmine
3	Adjective + er + Than much	Her shoes is far dirtier than them
4	Far + More + Adjective + Than much	This book is far more interesting than talking with you
5	Subject + Verb + The + Comparative + Of the two + Noun	Nia is the smarter of the two sisters
6	Of the two + Noun + Subject + Verb + The + Comparative	Of the two phone, this one is the cheaper

The use of comparative degrees

Comparative degree can be used for things like the one below :

·         To further emphasize the form of comparative degree

Example : This task is far easier than the previous one.

·         States two objects or people who do not have in common or the level of comparison

Example : Mina is cleverer than Wendy

·         The use of this type of degree of comparation can be used in increasingly circumstances

Example : The harder you exercise in gym, the stronger you will be

3.       Superlative degree

Superlative Degree is a type of third level comparison. Superlative Degree is used to compare three or more people, things or several things. this sentence is intended for things that have the "most" properties compared to a number of other things. It could be the greatest, the best, the worst, the highest, the shortest, and so on.

Characteristics of the Superlative Degree sentence are marked by the THE article before the adjective. The Superlative Degree sentence uses an Adjective that has undergone a change. These changes can include adding the -st / -est suffix or adding the word "more" or other irregular changes. This change can occur irregularly (Regular) or irregular (Irregular). Grammar formula and example sentences from comparative degree are:

No.	Formula	Example sentences
1	Adjective + est + Noun + In + Singular noun	Ms. Lina is the youngest teacher in the school
2	The + Most + Adjective + of + Plural noun	Bayu is the laziest of the boys
3	One of the + Superlative + Plural noun	This one of the most delicious meal I have ever had.
4	Least + Adjective	These bag are least popular of all

Conversation of the comparative between product

A: Hello Sir, welcome to our store.

B: Thank you.

A: How can I help you, Sir?

B: Actually, I’m planning to buy an air conditioner, so could you please help me with that?

A: Sure, Sir. Could you please specify me the brand so that I can be more transparent with the details?

B: I am using Daikin AC these days but I’m not satisfied with the service.

A: You should try the Sharp air conditioner. It’s already in high demand.

B: What kind of service does it offer?

A: In Sharp air conditioner, you will get a two-year warranty. It also has five free services. The installation is free. The maintenance is also taken care by the company.

B: That’s perfect.

A: Sir, where do you want to install the air conditioner?

B: In the bedroom.

A: Sure.

B: Could you please tell me the price of this air conditioner and the payment method?

A: It will cost you around $150 including the service tax. And you can pay either by card or cash.

B: Perfect, I would like to pay by card.

A: Sure, Sir. Let’s complete the transaction.

B: Okay.

c.    Give as well as asked for suggestions

·      Definition of Asking Giving Suggestion

Asking and Giving Suggestion are English phrases used to express how to ask and give advice to others.

·      Forms of Expression

In this section some expressions are given and explained which can be used to express ways of asking and giving advice to others;

1.    Asking Suggestion (Meminta Saran)

-       What should I do? (Apa yang haru aku lakukan?)

-       Do you have any ideas? (Apakah kamu mempunyai ide?)

-       Do you have any suggestions for me? (Apakah kamu mempunyai saran untukku?)

-       Can you tell me what I should do? (Bisakah kamu katakan apa yang harus aku lakukan)

-       Do you have any advice for me? (Apakah kamu  punya nasihat untukku?)

-       Will you give me some suggestion, please? (Maukah kamu memberikanku beberapa saran?)

-       Any idea? (ada ide?)

-       Can you give me some advice about…? (Dapatkah kamu memberikanku beberapa nasihat tentang…)

-       What do you recommend………? (Apa yang dapat kamu rekomendasikan?)

-       Please tell me what should I do? (Kumohon katakan padaku apa yang harus aku lakukan?)

2.      Giving Suggestion (Memberi Saran)

-       You should…

-       You need/ought to…

-       You had better…

-       You ought to…

-       I think you should….

-       I advise you to…

-       I suggest you to…

-       I suggest that you….

-       I recommend you to…

-       Maybe you should….

Besides some of the Asking and Giving Suggestion expressions above, below there are also responses (responses) that are often used in English lessons. Examples of responses below can be used if someone gives a suggestion, there is a possibility that the person rejects or accepts the suggestion (agree / disagree);

1.    Agreeing (Ungkapan setuju dengan saran diberikan)

• I agree with you. (saya setuju denganmu)

• I think you’re right. (m kenurutku kamu benar)

• I think so. (saya sependapat)

• That’s a good idea. (itu ide yang bagus)

• That’s right. (ya itu benar)

• Thanks. I’ll ttr your advice. (Terima kasih. Saya akan mencoba saran kamu)

• That sounds great. (kedengaranya ide bagus)

2.    Disagreeing (ungkapan tidak/kurang seuju dengan saran yang diberikan)

• No, I don’t think so. (Tidak, Saya tidak sependapat tentang itu)

• I disagree with you. (Saya tidak setuju denganmu)

• That’s not a good idea. (Itu bukan ide yang baik)

• I understand your point, but I think…. (Saya mengerti pendapatmu, tapi menurutku…)

Short conversation about Asking and Giving Suggestion :

Conversation 1 :

Servant : Hello! How are you doing?

Linda : Fine, thank you. Can I see a menu, please?

Servant : Certainly, here you are.

Linda : Thanks. What’s special today?

Servant : Spicy grilled chicken with some cheese.

Linda : That sounds good. I’ll have that.

Servant : Would you like something to drink?

Linda : Yes, I’d like an orange juice.

Servant : Here you are. Enjoy your meal!

Linda : Thank you.

Servant : Can I bring you anything else?

Linda : No, thanks. I’d like the bill, please.

Servant : That’ll be Rp 97,000.00.

Linda : Here you are. Keep the change!

Servant : Thank you. Have a nice day!

Linda : Thanks, you too. Bye!

Conversation 2 :

Mr. Daruken: Hi Leppo…?

Mr. Leppo: Hi Daruken…

Mr. Daruken: Why you look sad?

Mr. Leppo: I am confused?

Mr. Daruken: Why confused? Do you have a problem?

Mr. Leppo: I haven’t been able to pay the school administration. Do you have any advice to me?

Mr. Daruken: I think, you should ask dispensation to the school

Mr. Leppo: it’s good idea. Thanks Daruken…

Mr. Daruken: you’re welcome

Source :
https://www.sederet.com/tutorial/job-interview-menceritakan-latar-belakang-pendidikan-dan-pengalaman-kerja-dalam-bahasa-inggris/
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